PhoenixOne Support Solutions

Reliable Remote Agents

Customer Service & Level 1 IT Support for Modern Businesses

We connect you with professionally trained, bilingual agents specialized in customer care and technical support. From handling tickets to solving basic IT issues, our remote team helps you deliver reliable assistance, so you can focus on growing your business.

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Our Services

At PhoenixOne, we offer focused, high-quality support solutions tailored to the needs of growing businesses:

📞 Customer Support (Chat, Email, Voice)
Bilingual agents trained to deliver efficient and empathetic support across channels.
💻 IT Help Desk – Level 1
First-line support for technical issues, including software guidance and basic troubleshooting.
🔧 Ticket Management & Escalations
Resolution of common requests, secure password resets, and escalation of complex issues.
📊 Custom Onboarding & KPI Tracking
We align with your workflows and success metrics to ensure performance and consistency from day one.

Trained by Experience

Our agents aren't just trained, they're proven. Every team member brings hands-on experience in customer support and remote tools, ensuring they're fully equipped to represent your brand with confidence, efficiency, and professionalism.

Why Choose Us?

We provide more than just remote agents, we deliver reliable, bilingual professionals who understand your customers and your business. Here's what sets us apart:

✅ Bilingual Agents (English & Spanish)
Communicate effectively with global clients through culturally fluent support.
✅ Faster, Local Payments
Our talent is paid locally, eliminating international delays and keeping our teams motivated and focused.
✅ Support & IT Expertise
Our agents are trained in both customer service and basic IT troubleshooting, ready to solve problems efficiently.
✅ Flexible, Affordable Solutions
We tailor our pricing for startups and growing businesses, high-quality service without enterprise-level costs.

Low-Cost, High-Impact

Optimize your budget without compromising quality. Our nearshore talent delivers responsive, customer-focused service that enhances satisfaction, drives retention, and supports your business growth, all at a fraction of traditional outsourcing costs.

Join Our Team

Are you a talented support agent or technician based in LATAM?
We're always looking for motivated professionals to join our remote team and grow with us.

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Work from Anywhere

Enjoy full flexibility with a remote-first culture.

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Get Paid in USD

Receive direct payments to your local bank in U.S. Dollars.

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Grow Your Skills

Access continuous learning and career development opportunities.

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Contact Us

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